Ozmo

Head of Engineering

Remote
Full Time
Engineering
Executive

The Head of Engineering at Ozmo is responsible for leading the engineering and IT teams, driving technological innovation and ensuring the successful delivery of high-quality products that align with the company’s strategic vision. This role will work cross-functionally to shape product strategy and execution, balance innovation with technical sustainability, and foster a culture of growth, inclusivity, and high performance.

As a growing SaaS technology company, Ozmo’s focus is on solving tech support at scale. We build best-in-class software products that are used around the world to improve the lives of tens of millions of people each year by making technology more accessible. Ozmonauts love to learn and are motivated to continuously improve. We pride ourselves in doing exceptional work that delivers real value by transforming the way people think about technology.

What you will do:

  • Lead the engineering and IT organizations, driving innovation and executing Ozmo’s technical vision while shaping the future of the company’s technology strategy.
  • Collaborate at the executive level on strategic planning, ensuring alignment between technical capabilities and business objectives.
  • Advocate for high-value product features on the roadmap, striking a balance between technical feasibility and business priorities to deliver solutions that meet both customer and business needs.
  • Partner closely with product teams to prioritize features and innovations that drive impact, without sacrificing long-term technical sustainability.
  • Oversee the architecture, deployment, and monitoring of cloud infrastructure and software products, ensuring operational excellence and scalability.
  • Champion an agile development approach, fostering iterative processes that enhance team responsiveness and product adaptability to changing market demands.
  • Manage engineering and IT projects, KPIs, budgets, and strategic initiatives, aligning technical and financial objectives to support company growth.
  • Champion continuous improvement in processes, security, and compliance, leading efforts on SOC2 oversight, incident response, postmortem analysis, and risk management.
  • Provide leadership in data privacy, security reviews, contract oversight, and ensuring compliance with relevant standards.
  • Foster a culture of accountability, inclusion, and high performance across engineering and IT teams, developing talent and driving team success.
  • Represent Ozmo externally with professionalism, embodying the company’s values and reinforcing its reputation as a trusted technology leader.

What you will bring to the role:

  • 15+ years of distinguished experience in software engineering, including more than five years in a leadership capacity within a dynamic SaaS environment.
  • Extensive expertise in the software development lifecycle (SDLC), cloud technologies, DevOps practices, and IT infrastructure, driving innovation and efficiency.
  • Demonstrated success in leading and mentoring large teams across engineering, DevOps, and IT functions, nurturing their professional growth and development.
  • Exceptional leadership skills focused on motivating and empowering high-performing teams to achieve ambitious goals.
  • A proven track record of leveraging technology effectively to drive transformative business outcomes.
  • Deep commitment to fostering cross-functional collaboration with Product, Growth, and executive teams to align on strategic initiatives.
  • Proven ability to thrive in fast-paced environments, skillfully balancing innovation with operational stability to meet evolving business demands.
  • A metrics-driven approach, ensuring teams consistently achieve key performance indicators (KPIs) related to uptime, transaction performance and delivery velocity.
  • Advocacy for continuous improvement and innovation, dedicated to creating a positive and inclusive team culture that empowers individuals.
  • Exceptional communication, negotiation, and presentation skills, facilitating effective interactions with executive-level stakeholders and fostering robust C-suite relationships.

Perks of being an Ozmonaut:

  • Medical, vision, dental and life insurance along with short- and long-term disability
  • Plenty of paid time off (PTO) that grows the longer you’re with Ozmo, as well as paid holidays
  • 401k to save for retirement with employer matching
  • Paid maternity and bonding leave for new parents
  • Paid pawternity leave when you bring a new pet into your life
  • One-month sabbatical after you have been with Ozmo for five years
  • Flexible, hybrid work arrangements to support your best work


Pay Range: 220K - 280K base + bonus & equity 

This position is based in the United States and offers the opportunity to work from home or in the Blacksburg, VA office.

Applicants must be legally authorized to work in the U.S. Ozmo does not sponsor employment visas.

Ozmo participates in the E-verify program.

Ozmo does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, martial status, national origin, age, disability, or any other characteristic protected by law.

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